Terms & Conditions

01

About Us

The British School of Excellence is a trading name of Meridian Executive Performance Group Ltd.

• Legal name: Meridian Executive Performance Group Ltd
• Company number: 17250060
• Registered office: 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF
• Website: thebritishschoolofexcellence.com
• Email: hello@thebritishschoolofexcellence.com

In these Terms and Conditions, “The British School of Excellence”, “we”, “us” and “our” refer to Meridian Executive Performance Group Ltd, trading as The British School of Excellence.

“You” and “your” refer to the person or organisation making the booking. Where a booking is made for another participant, you are responsible for ensuring that the participant receives and complies with these Terms and Conditions.

02

Scope of These Terms

These Terms and Conditions apply to courses, programmes, workshops, events, private coaching, corporate training, digital products and related services supplied by The British School of Excellence.

Additional terms may apply to a particular programme, certification, assessment, licence or partnership arrangement. We will provide these before you enter into the relevant agreement.

If additional written terms conflict with these general Terms and Conditions, the additional terms will apply to the extent of that conflict.

03

Consumers and Business Clients

Some provisions differ depending on whether you are booking as a consumer or for business purposes.

You are a consumer if you are acting mainly for purposes outside your trade, business, craft or profession. You are a business client if you are booking wholly or mainly for purposes connected with a business, profession or organisation.

Mandatory consumer rights apply to consumer bookings and cannot be excluded by these Terms and Conditions.

04

Programme Information

We will provide the principal details of each programme before booking. These may include:

• The programme title and description
• The method and location of delivery
• The programme dates and scheduled times
• The language of delivery
• The course fee and applicable taxes
• What is included in the fee
• Any entry requirements
• Assessment and certification requirements
• Technical requirements for online participation
• Any material cancellation or transfer conditions

You are responsible for checking that the programme is suitable for your requirements before booking.

Descriptions, learning outcomes and programme information are provided in good faith. Minor adjustments may be made where reasonably necessary to keep the content accurate, current and appropriate for the participants.

05

Language of Delivery

Unless stated otherwise, scheduled group programmes are delivered in English. Participants must have a sufficient working knowledge of English to understand the programme and participate safely and effectively.

Private or corporate training may be delivered with translation or interpretation where agreed in advance. Translation and interpretation services are not included in the standard course fee unless expressly stated. Any additional cost will be confirmed and agreed before the service is booked.

06

Making a Booking

A booking request constitutes an offer to purchase the relevant service. A contract is formed when:

• We accept the booking in writing
• We receive any payment required to confirm the booking
• We issue a booking confirmation

We reserve the right to decline a booking before confirmation. If we decline a booking after receiving payment, we will return the amount paid without unreasonable delay.

You must ensure that the information provided during booking is accurate and complete. Please notify us promptly if any information changes.

07

Prices and VAT

The price payable is the price confirmed during the booking process or in our written proposal or invoice.

Prices displayed to consumers will include VAT where VAT is applicable, unless the price is clearly identified as being exclusive of VAT in circumstances where this is legally permitted.

Business quotations may state prices exclusive of VAT. Where VAT applies, it will be added at the prevailing rate.

Before confirming a booking, we will explain any compulsory additional charges that are known to us.

If you pay in a currency other than British Pounds Sterling, your bank or payment provider may apply currency conversion charges. These charges are outside our control and are your responsibility.

08

Payment

Payment may be made using the methods offered during checkout or stated on the invoice. These may include bank transfer, debit or credit card, or an authorised payment service such as Stripe or Takepayments. We do not charge consumer debit or credit card surcharges where these are prohibited by law.

Group Programmes

Unless an instalment plan has been agreed, full payment is normally required to secure a place on a scheduled group programme.

Private and Corporate Training

Unless otherwise agreed in writing, a booking payment equal to 50 per cent of the total fee is required to reserve the agreed date. The balance is normally due no later than four weeks before delivery begins. Where a booking is made within four weeks of the delivery date, full payment may be required when the booking is confirmed.

The booking confirmation or proposal will explain whether the initial payment is refundable and how the cancellation provisions apply.

Invoices

Invoices must be paid by the due date shown on the invoice. A general reference to payment within a stated period does not override a specific due date shown on an invoice or agreed in writing.

09

Instalment Plans

Where we agree to an instalment plan, you remain responsible for the full amount due under the agreed payment schedule, subject to your cancellation rights and our obligation to reduce avoidable losses.

If an instalment is overdue, we will contact you and allow a reasonable opportunity to resolve the missed payment.

We may suspend access to future sessions, digital platforms, assessments or materials while an undisputed payment remains overdue. We will give reasonable notice before suspending access where practicable.

We will not withhold services or certification in relation to an amount that is subject to a genuine and unresolved dispute without considering the circumstances fairly.

10

Consumer Cancellation Rights

This section applies to consumers who enter into a contract online, by telephone or away from our business premises.

Your Right to Cancel

You will normally have the right to cancel your contract within 14 days without giving a reason. The cancellation period begins on the day after the contract is formed.

To exercise this right, you must send us a clear statement confirming your decision to cancel. You may use the cancellation form in Schedule 1, although you are not required to use it. You can send your cancellation to hello@thebritishschoolofexcellence.com.

Services Beginning During the Cancellation Period

If you want a service to begin during the 14-day cancellation period, we will ask you to make an express request. If you cancel after the service has begun but before it has been fully performed, we may charge a proportionate amount for the service supplied before we received your cancellation.

Your right to cancel a service will normally end once the service has been fully performed, provided that you expressly requested performance during the cancellation period and acknowledged that you would lose your cancellation right once the service had been fully performed.

Digital Content

If digital content is supplied during the 14-day cancellation period, we will ask you to give express consent to immediate supply and acknowledge that your right to cancel will be lost once supply begins. We will confirm this agreement on a durable medium, such as email.

If the required consent and acknowledgement have not been obtained, your statutory rights will continue to apply.

Refunds Following Statutory Cancellation

Where you validly exercise a statutory right to cancel, we will issue any refund due without unreasonable delay and no later than 14 days after we receive notice of cancellation. We will normally use the original payment method unless otherwise agreed.

11

Cancellations Outside the Statutory Cancellation Period

The following provisions apply after any statutory cancellation period has expired.

Scheduled Group Programmes

If you cancel a scheduled group programme, we may retain or deduct an amount reflecting the reasonable losses and costs caused by the cancellation. When calculating any deduction, we will consider:

• How much notice you provided
• Work already completed for your booking
• Materials or services already supplied
• Non-recoverable costs already incurred
• Whether the place can reasonably be resold
• The steps we can take to reduce our loss

We will not retain more than our reasonable loss arising from the cancellation. If we resell your place or otherwise reduce our loss, we will take this into account when calculating any refund.

Private and Corporate Training

Cancellation provisions for private and corporate training may be set out in the relevant proposal or booking confirmation. Any cancellation payment must be proportionate to the reasonable costs and losses caused by the cancellation. We will take reasonable steps to reduce avoidable losses.

If no separate cancellation schedule has been agreed, we will assess the reasonable costs and losses resulting from the cancellation and refund the remaining balance.

Non-refundable Costs

Where we incur a specific non-refundable third-party cost for your booking, such as a venue, catering, travel or interpretation charge, we may deduct that cost from any refund if the cost was reasonably incurred, we informed you about it where practicable, and the cost cannot reasonably be recovered.

Transfer Option

Instead of cancelling, you may ask to transfer your booking to another available date for the same programme. Transfer requests should normally be submitted in writing at least seven days before the programme begins. One transfer may be permitted without an administration charge, subject to availability and any reasonable non-recoverable costs. A transferred booking should normally be used within 12 months of the original programme date.

We will consider illness, bereavement, emergencies and other exceptional circumstances reasonably and may offer additional flexibility at our discretion.

Failure to Attend

If you do not attend and have not cancelled or transferred your booking, we may treat the booking as cancelled. Any amount retained must remain proportionate to our reasonable losses and costs. We will consider whether the place was resold and whether any costs were avoided.

12

Cancellation or Postponement by Us

We may cancel or postpone a programme where reasonably necessary, including because of insufficient enrolment, tutor illness or emergency, venue unavailability, technical failure, safety or safeguarding concerns, or events beyond our reasonable control.

If we cancel a programme and cannot provide the contracted service, you may choose between a transfer to a suitable alternative date, a credit towards another programme (if you agree), or a refund of the amount paid for the service we cannot provide. We will not require you to accept a transfer or credit instead of a refund.

If we postpone a programme, we will offer an appropriate alternative date. If the new date is not reasonably suitable, you may request a refund for the part of the service that has not been supplied.

We recommend that participants purchase flexible or refundable travel and accommodation. Unless required by law, we are not responsible for independently booked travel, accommodation, visas or other consequential expenses.

Nothing in this section excludes liability for losses that cannot lawfully be excluded.

13

Changes to Programmes

We may make reasonable changes to course content, schedules, tutors, venues or delivery arrangements where necessary. Minor changes may include updating examples or learning materials, changing the order of sessions, substituting a suitably qualified tutor, or making a small adjustment to session times.

We will notify you as soon as reasonably possible of any significant change. If a material change substantially affects the service you agreed to purchase, we will offer an appropriate remedy — which may include accepting the revised arrangement, transferring to another suitable date, receiving a proportionate refund, or cancelling and receiving a refund for the affected service.

We will not replace an in-person programme with online delivery without your agreement where this would materially change the service purchased.

14

Tutor Allocation

We will make reasonable efforts to provide a named tutor where one has been advertised or agreed. A named tutor may occasionally become unavailable because of illness, emergency, travel disruption or another unforeseen circumstance. In that situation, we may appoint a suitably qualified alternative tutor.

If the identity of the named tutor was an essential and expressly agreed part of your booking, we will discuss the available options with you.

15

Online Programmes and Technical Requirements

You are responsible for having a suitable computer, tablet or other compatible device, a stable internet connection, a working camera and microphone where participation requires them, current software needed to access the programme, and a quiet and suitable learning environment.

We will provide reasonable information about the platform and technical requirements before delivery.

If a technical problem caused by our systems prevents delivery, we will make reasonable efforts to restore access or provide an alternative session, recording or remedy. If a technical problem arises from your equipment, internet connection or local environment, we will provide reasonable assistance where practicable but cannot guarantee replacement teaching.

Where a substantial part of a live session is missed because of circumstances outside your reasonable control, we may consider a transfer or another reasonable solution.

16

Digital Content and Learning Materials

Digital materials are supplied to the registered participant for their personal educational use. Unless stated otherwise, online and e-learning programmes include digital rather than printed course materials, workbooks, reference materials and certificates. Printed materials, physical training packs and postage are not included unless expressly stated.

We will take reasonable care to ensure that digital content is as described, of satisfactory quality, and fit for any particular purpose made known to us and accepted by us.

Nothing in these Terms and Conditions limits your statutory rights concerning faulty or misdescribed digital content.

17

Access to Digital Platforms

Access periods will be stated in the programme information, booking confirmation or learning platform. Login details are personal to the registered participant and must not be shared.

You must not provide another person with access using your account, attempt to bypass security restrictions, download content where downloading is not authorised, copy, distribute or publish protected materials, or use the platform unlawfully or disrupt its operation.

We may suspend access where we reasonably believe there has been a serious or repeated breach. Where practicable, we will explain the concern and provide a reasonable opportunity to respond before permanently terminating access.

Suspension or termination will not affect any rights or remedies available under consumer law.

18

Course Materials and Intellectual Property

Unless otherwise stated, intellectual property rights in our original course materials remain owned by Meridian Executive Performance Group Ltd or the relevant rights holder. This may include workbooks, slides, videos and recordings, written course content, original exercises and assessment materials, graphics and designs, digital resources, and trainer manuals.

Participants receive a limited, personal, non-exclusive and non-transferable licence to use the materials for their own learning. Unless expressly authorised in writing, participants must not copy or reproduce substantial parts of the materials, upload materials to a public or shared platform, share materials with people who are not registered participants, sell, license or commercially distribute the materials, remove copyright or ownership notices, record or reproduce live teaching sessions, claim authorship or ownership of our materials, or use our materials to provide certification under our name.

Nothing in these Terms and Conditions prevents a participant from using general knowledge and skills they have lawfully learned. Additional rights to teach from, adapt or commercially use our materials require a separate written licence or partnership agreement.

19

Certification and Assessment

Where a programme leads to assessment or certification, the applicable requirements will be provided before or during the programme. Certification may depend on attendance, participation, completion of assignments or assessments, meeting the required standard, payment of all properly due and undisputed fees, and compliance with programme requirements.

Attendance alone does not guarantee certification unless expressly stated. Assessment decisions will be made reasonably and in accordance with the relevant assessment criteria.

Where applicable, participants will receive information about submission deadlines, permitted resubmissions, feedback, appeals, certification timescales and replacement certificates. Any applicable fee will be explained before an optional additional service is ordered.

A certificate confirms completion of the programme stated on it. It does not by itself create employment, guarantee business success or grant a licence to use our branding, accreditation marks or protected materials.

20

Accreditation and Third-Party Marks

Some programmes may be accredited, approved, endorsed or recognised by an external organisation. The precise status applicable to a programme will be stated in the current programme description.

Participants must not use or reproduce an accreditation body’s name, logo or mark unless the relevant organisation and The British School of Excellence have provided the necessary written permission. Third-party names, marks and logos remain the property of their respective owners.

Completion of a programme does not automatically authorise a participant to display an accreditation logo, claim direct accreditation by an external body, represent themselves as an employee, agent or official representative of The British School of Excellence, or claim that their own business or programme is accredited by virtue of their personal certificate.

21

Brand Names and Trademarks

Names, logos and brand assets belonging to Meridian Executive Performance Group Ltd may not be used without written permission except where the law permits.

Participants and graduates must not use our branding in a way that creates a false impression of affiliation, suggests endorsement that has not been granted, misrepresents their certification status, causes a likelihood of confusion with The British School of Excellence, or uses a registered trademark outside the permission granted by its owner.

Any permission to use a programme name, logo, certification mark or branded teaching system must be recorded in a separate written licence or partnership agreement.

Nothing in this section claims exclusive rights over generic language, general etiquette knowledge or material that is not legally protected.

22

Graduates, Licensees and Partners

Completing a certification programme does not automatically grant the right to reproduce or commercially deliver our curriculum or materials. A graduate may develop and deliver their own original services, subject to applicable law and these Terms and Conditions.

A separate written agreement is required if a graduate wishes to use our trainer materials, deliver a licensed programme, use a protected programme name, use our logos or certification marks, issue certificates bearing our name, or represent themselves as an authorised partner or licensee.

Any territorial rights, licence fees, quality standards, renewal terms or commercial restrictions will be set out in that separate agreement.

23

Recording by Participants

Participants must not make audio recordings, video recordings, screenshots or photographs of teaching sessions without prior permission.

We may permit limited recording as a reasonable adjustment where appropriate. Any approved recording must be used only for the purpose agreed and must not be shared or published.

Participants must respect the privacy, confidentiality and intellectual property rights of other participants, tutors and guests.

24

Photography and Recording by Us

We may photograph or record courses, events and training sessions for teaching, quality assurance, documentation or marketing. Where marketing use requires consent, we will request it separately. Marketing consent is optional and may be withdrawn at any time; withdrawing consent will not affect processing that lawfully took place before withdrawal.

We will take particular care with photographs and recordings of children and young people. Where required, we will obtain appropriate consent from a parent or legal guardian.

We will provide reasonable arrangements for participants who do not wish to appear in promotional photographs or recordings. Photography and recording are also governed by our Privacy Policy.

25

Children and Young People

Where a programme involves a child or young person, the parent or legal guardian must provide accurate information reasonably required for registration, emergency contact, health and safety, accessibility, safeguarding and appropriate programme placement.

The parent or guardian must tell us about any relevant medical, behavioural, accessibility or safeguarding matter that we reasonably need to know to deliver the programme safely. We will process this information in accordance with our Privacy Policy and applicable data protection law.

Parents, guardians and participants must follow the safeguarding and collection arrangements communicated for the programme. We reserve the right to take reasonable and proportionate action where necessary to protect a child, another participant or a member of staff.

26

Accessibility and Reasonable Adjustments

We aim to provide an inclusive learning environment. Please inform us as early as possible if you require a reasonable adjustment because of a disability, health condition or other relevant need.

We will discuss the request with you and make reasonable adjustments where required by law and reasonably practicable. A request for an adjustment will be handled respectfully and, where appropriate, confidentially.

27

Dietary Requirements and Allergies

For programmes involving food or drink, you must inform us of relevant allergies or dietary requirements within the timeframe stated in the joining instructions. We will take reasonable steps to communicate this information to the relevant venue or supplier.

We cannot guarantee an entirely allergen-free environment, particularly where food is prepared by an independent venue or caterer. We will not exclude responsibility where loss is caused by our negligence or where liability cannot lawfully be excluded.

28

Timings and Punctuality

Participants should arrive or join at the time stated in the joining instructions. If you expect to be late, please notify us as soon as possible. A late participant may be admitted where this can be done without disrupting the session or creating a safety, security or safeguarding concern.

The session will normally finish at its scheduled time. We are not required to extend a session because a participant arrived late.

For a private appointment, if you do not attend within 40 minutes of the scheduled start time and have not contacted us, the tutor may leave or end the online session. Any charge retained must remain proportionate to the service reserved and the reasonable loss incurred.

29

Dress Guidance

Programme information may include recommended dress guidance appropriate to the subject or venue. We will consider cultural, religious, medical, disability-related and other reasonable requirements.

A participant will not normally be refused admission solely because of dress unless there is a legitimate safety, safeguarding, venue or operational reason. If a particular item of clothing or footwear is essential for safety or participation, we will make this clear in advance.

30

Participant Conduct

Participants must behave respectfully and must not harass, threaten or discriminate against another person, act violently or create a safety risk, disrupt teaching repeatedly, record or share confidential information without permission, misuse programme platforms or materials, or attend while seriously impaired by alcohol or illegal drugs.

We will normally provide a warning and reasonable opportunity to correct minor misconduct. We may remove a participant immediately where this is reasonably necessary to protect safety, safeguarding, welfare or the learning environment.

If a participant is removed for serious misconduct, any refund will be assessed fairly, taking account of services already supplied and losses reasonably caused by the breach.

31

Damage to Property

You may be responsible for reasonable repair or replacement costs where you deliberately or negligently damage a venue, equipment or property. We will provide reasonable evidence of the damage and the amount claimed. You will not be responsible for ordinary wear and tear, pre-existing damage or damage that you did not cause.

32

Overseas Training

For training delivered outside the United Kingdom, the responsibilities of each party will be stated in the proposal or booking agreement. Where agreed, the client may be responsible for providing an appropriate invitation letter, accurate visa-supporting information, local permits or permissions, a suitable and safe venue, locally required equipment, and agreed travel and accommodation arrangements.

We do not guarantee that a visa or entry permission will be issued. If required documents are not provided in time, we will discuss reasonable options, which may include postponement. Any charges must reflect the costs and losses reasonably incurred.

33

Force Majeure

Neither party will be responsible for a delay or failure caused by an event beyond its reasonable control. Such events may include natural disasters, serious illness or public health emergencies, government restrictions, war, terrorism or civil disturbance, transport or infrastructure disruption, industrial disputes not involving our own workforce, widespread internet or utility failure, or closure of a venue by a competent authority.

The affected party must notify the other as soon as reasonably practicable and take reasonable steps to reduce the disruption. We may offer an alternative date, venue or delivery method where appropriate.

If the service cannot be delivered within a reasonable period, you may end the affected contract and receive a refund for the part not supplied, less any amount that may lawfully and fairly be retained for services already provided.

34

Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or any liability that cannot lawfully be excluded or limited.

If you are a consumer, we are responsible for foreseeable loss and damage caused by our failure to comply with the contract or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was formed, nor for business losses suffered by a consumer, including loss of profit, revenue, business opportunity or anticipated savings.

For business clients, any separate proposal or corporate agreement may contain additional proportionate limitations of liability.

We do not guarantee a particular commercial, professional, personal or educational outcome unless that outcome has been expressly agreed in writing.

35

Complaints

If you are dissatisfied with a programme or service, please contact us promptly so that we can investigate.

Email: hello@thebritishschoolofexcellence.com

Postal address: The British School of Excellence, Meridian Executive Performance Group Ltd, 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.

Please include your name, the relevant programme or service, the date of delivery, a clear description of the concern, and the outcome you are seeking.

We will acknowledge the complaint and aim to provide a substantive response within a reasonable period. Where a separate assessment appeal or safeguarding procedure applies, we will explain how to use it.

36

Chargebacks and Payment Disputes

If you have a payment concern, we encourage you to contact us first so that we can attempt to resolve it promptly. Nothing in these Terms and Conditions prevents you from exercising a legitimate right through your bank, card provider or payment service.

We may challenge a chargeback that we reasonably believe is incorrect and provide relevant booking and delivery evidence to the payment provider. Any attempt to recover costs must be lawful, reasonable and proportionate.

37

Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection law. Our Privacy Policy explains what information we collect, why we use it, who we may share it with, how long we retain it, your data protection rights, and how to contact us.

Privacy Policy: thebritishschoolofexcellence.com/privacy-policy/

Marketing consent is separate from acceptance of these Terms and Conditions. You may withdraw from marketing communications without affecting essential communications about a service you have purchased.

38

Third-Party Services

Some parts of our services may be provided with the assistance of independent venues, payment providers, learning platforms, video-conferencing services or other suppliers. Where a third party has its own terms, we will bring relevant terms to your attention where reasonably practicable.

We remain responsible for our obligations under the contract and do not exclude responsibility where the law does not permit us to do so.

39

Promotions and Discount Codes

Promotions and discount codes are subject to any conditions stated at the time they are offered. Unless expressly stated, a discount cannot be exchanged for cash or applied retrospectively, only one discount may be used per booking, and a discount may be restricted to a particular programme or booking period.

Promotional conditions do not affect statutory consumer rights.

40

Transfer of the Contract

You may not transfer your contractual rights to another person without our written agreement, except where the law gives you that right.

We may transfer our rights and obligations to another organisation as part of a genuine sale, restructuring or transfer of our business. If a transfer could materially reduce the protections available to a consumer, we will notify the affected customer and provide any remedy required by law.

41

Severability

If a court or competent authority finds part of these Terms and Conditions unlawful or unenforceable, the remaining provisions will continue to apply. The affected provision will be treated as modified only to the minimum extent necessary to make it lawful and enforceable, where the law permits.

42

Delay in Enforcement

If either party delays enforcing a contractual right, that does not automatically mean the right has been waived. A waiver is effective only in relation to the specific circumstances in which it is given.

43

Entire Agreement

These Terms and Conditions, the booking confirmation and any additional written terms provided before the booking form the agreement between us. Nothing in this section excludes responsibility for fraud or fraudulent misrepresentation.

For consumer bookings, information we provide about the service may form part of the contract where the law says that it does.

44

Changes to These Terms

The Terms and Conditions that apply to your booking are normally those accepted when the contract was formed. We may update these Terms and Conditions for future bookings.

We will not make a material retrospective change to an existing consumer contract without a valid reason and without providing any notice or remedy required by law.

45

Governing Law and Jurisdiction

These Terms and Conditions are governed by the law of England and Wales.

If you are a consumer living elsewhere, you may also benefit from mandatory protections available under the law of your country of residence. Nothing in these Terms and Conditions removes those protections. Consumers may bring proceedings in any court that has jurisdiction under applicable law.

For business clients, unless otherwise agreed in writing, the courts of England and Wales will have exclusive jurisdiction.

46

Contact Us

The British School of Excellence is a trading name of Meridian Executive Performance Group Ltd.

Company number

17250060

Registered office

167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Email

hello@thebritishschoolofexcellence.com

Website

thebritishschoolofexcellence.com

Schedule 1

Model Cancellation Form

Complete and return this form only if you wish to cancel a contract during an applicable statutory cancellation period.

To: The British School of Excellence, Meridian Executive Performance Group Ltd, 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom. Email: hello@thebritishschoolofexcellence.com

I hereby give notice that I cancel my contract for the following service or digital content:

• Programme or service:
• Order or invoice number:
• Date ordered:
• Participant’s name:
• Customer’s name:
• Customer’s address:
• Customer’s email address:
• Customer’s signature, if submitted on paper:
• Date: