Terms and Conditions
PRIVACY POLICY
Last updated: 14 August 2026
The British School of Excellence respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our services, book a course or event, purchase a programme, participate in our training or otherwise interact with us.
It also explains your rights in relation to your personal data and how you can contact us if you have any questions or concerns.
- WHO WE ARE
The British School of Excellence is a trading name of Meridian Executive Performance Group Ltd, company number 17250060.
For the purposes of UK data protection law, Meridian Executive Performance Group Ltd is the data controller responsible for your personal data.
Our details are:
Legal name: Meridian Executive Performance Group Ltd
Trading name: The British School of Excellence
Company number: 17250060
Registered office: 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Website: https://thebritishschoolofexcellence.com/
Privacy contact: maria@thebritishschoolofexcellence.com
If you have any questions about this Privacy Policy or how we handle your personal data, please contact Maria Vang Nielsen using the details above.
- WHAT PERSONAL DATA DO WE COLLECT?
Personal data means information that identifies you or could reasonably be used to identify you.
Depending on how you interact with us, we may collect:
IDENTITY INFORMATION
This may include:
First name and surname
Title
Date of birth or age, where relevant to a programme
Gender, where voluntarily provided
Username or profile information
CONTACT INFORMATION
This may include:
Email address
Telephone number
Postal or billing address
Business or company details
BOOKING AND COURSE INFORMATION
If you enquire about or purchase one of our courses, programmes, coaching services or events, we may collect information such as:
The programme or service you are interested in
Booking information
Attendance information
Course participation and completion information
Dietary or accessibility information where relevant to an event
Information required to administer your participation
Communications relating to your booking
PAYMENT INFORMATION
Payments may be processed through third-party payment providers. We may receive information such as payment status, transaction reference and billing information.
We do not normally store complete payment card details ourselves where these are processed securely by our payment providers.
INFORMATION YOU PROVIDE TO US
We may collect information when you:
Complete a contact or enquiry form
Register for a course or event
Purchase a programme or service
Subscribe to our newsletter or marketing
Request information from us
Communicate with us by email, telephone or other channels
Participate in coaching, training or events
Complete questionnaires, assessments or feedback forms
Apply to become a trainer, coach or partner
WEBSITE AND TECHNICAL INFORMATION
When you use our website, we may automatically collect certain technical information, depending on the cookies and analytics tools enabled on the website.
This may include:
IP address
Browser type
Device type
Operating system
Approximate location
Website pages visited
Referring website
Date and time of visits
Website usage information
Where required by law, we will ask for consent before placing or using non-essential cookies and similar technologies.
- HOW DO WE COLLECT YOUR PERSONAL DATA?
We collect personal data in several ways.
DIRECTLY FROM YOU
For example, when you:
Complete a form on our website
Make an enquiry
Book a course or event
Purchase a service
Contact us
Sign up for our newsletter
Attend one of our programmes
Provide feedback
AUTOMATICALLY
Some information may be collected automatically when you use our website through cookies, analytics and similar technologies.
FROM THIRD PARTIES
In some circumstances, we may receive information from third-party platforms or organisations involved in providing our services, for example booking, payment, event, marketing or technology providers.
Where we receive personal information from another source, we will handle it in accordance with applicable data protection law.
- HOW DO WE USE YOUR PERSONAL DATA?
We use personal data only where we have a lawful basis to do so.
Depending on the circumstances, we may use your information to:
Respond to enquiries
Provide information about our services
Process course and event bookings
Process payments
Administer your participation in programmes
Deliver training, coaching and educational services
Communicate with you about your booking or programme
Provide certificates or other course documentation
Manage our customer relationships
Improve our courses, services and customer experience
Send service-related communications
Send marketing communications where permitted by law
Manage our website and systems
Understand how visitors use our website
Maintain the security of our website and systems
Prevent fraud or misuse
Meet our legal, regulatory and accounting obligations
Resolve complaints or disputes
Protect our legal rights and interests
We may also use information to create aggregated or anonymised statistics, for example to understand how many people attend particular programmes. Where information has been genuinely anonymised so that individuals cannot be identified, it is no longer personal data.
- OUR LAWFUL BASES FOR PROCESSING YOUR INFORMATION
Under UK data protection law, we must have a lawful basis for processing personal data.
The lawful basis we rely on will depend on what we are doing with your information.
PERFORMANCE OF A CONTRACT
We may process your information where it is necessary to enter into or perform a contract with you.
For example, when you purchase a course, programme, coaching service or event.
LEGITIMATE INTERESTS
We may process information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
This may include:
Managing and improving our business
Improving our services and customer experience
Managing customer relationships
Maintaining website security
Communicating with existing customers about relevant services
Business administration and planning
Where we rely on legitimate interests, we consider the potential impact on your privacy and ensure that the processing is proportionate.
LEGAL OBLIGATION
We may process your information where necessary to comply with a legal or regulatory obligation.
For example, we may need to retain certain financial or transaction information for accounting and tax purposes.
CONSENT
In some circumstances, we may rely on your consent.
For example, where consent is required for certain marketing communications or non-essential cookies.
Where we rely on consent, you may withdraw that consent at any time.
- MARKETING COMMUNICATIONS
We may send information about our courses, programmes, events, services and other relevant opportunities where we are legally permitted to do so.
Where consent is required, we will ask you to actively opt in to receive marketing communications.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails or contacting us using the details in this Privacy Policy.
Unsubscribing from marketing communications will not stop essential communications relating to a service or programme you have purchased, such as booking confirmations, payment information or important course updates.
We will comply with applicable UK data protection and electronic marketing laws when sending marketing communications. The ICO confirms that electronic marketing to individuals generally requires specific consent unless an applicable exception, such as the existing-customer soft opt-in, applies.
- COURSE, EVENT AND TRAINING INFORMATION
When you book or participate in one of our programmes, we may need to collect additional information in order to provide the service safely and effectively.
For example, we may need information relating to:
Dietary requirements
Accessibility requirements
Emergency contact information where appropriate
Age, where relevant to an age-specific programme
Attendance
Course progress
Assessment or certification requirements
We will only collect information that is reasonably necessary for the relevant programme or service.
Where information may constitute special category data, we will only process it where we have an appropriate lawful basis and condition under applicable data protection law.
- CHILDREN AND YOUNG PEOPLE
Some of our programmes and services are specifically designed for children and young people.
Where we provide programmes involving children or young people, we may collect information necessary to administer the programme, communicate with parents or guardians, manage attendance and meet safeguarding or legal requirements.
Where appropriate, we may require a parent or legal guardian to provide consent or information on behalf of a child.
We will take particular care when processing personal information relating to children and will only collect information that is reasonably necessary for the relevant service.
- PHOTOGRAPHY AND VIDEO AT OUR EVENTS AND PROGRAMMES
We may take photographs and/or video recordings at our courses, events, training sessions and other activities for documentation, promotional and marketing purposes.
This may include use on our website, social media channels, promotional materials, presentations, advertising and other communications relating to The British School of Excellence.
Where we use identifiable photographs or video for marketing purposes, we will do so in accordance with applicable data protection law. Where consent is the appropriate lawful basis, we will seek consent before using the relevant image or recording for marketing.
You may tell us that you do not wish to be photographed or recorded for marketing purposes. Where appropriate, we will provide a way to identify individuals who should not be included in marketing photography or video.
If you have previously given consent for the use of your image, you may withdraw that consent at any time by contacting us at maria@thebritishschoolofexcellence.com. Withdrawal of consent will not affect the lawfulness of any processing carried out before consent was withdrawn.
Where our programmes involve children or young people, we will take particular care with photography and video. Where appropriate, we will obtain consent from a parent or legal guardian before using an identifiable image or recording of a child for marketing purposes.
We may also use photographs or video where individuals are not reasonably identifiable, such as general event or venue images, where permitted by applicable law.
- WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We do not sell your personal data.
We may share personal data where necessary to provide our services, operate our business or comply with the law.
This may include:
TRAINERS, COACHES AND FACILITATORS
We may provide relevant information to trainers, coaches or facilitators where they need it to deliver a course, coaching session, event or programme.
VENUES AND EVENT SUPPLIERS
Where necessary for an event, we may share relevant information with venues or suppliers involved in delivering the event.
TECHNOLOGY AND SERVICE PROVIDERS
We may use third-party providers to support our business, such as providers of:
Website hosting
Customer relationship management
Email marketing
Online forms
Booking systems
Payment processing
Event management
Video conferencing
Website analytics
IT and security services
These providers may process personal data on our behalf and are expected to protect it and process it only in accordance with applicable law and our instructions.
PROFESSIONAL ADVISERS
We may share information where necessary with professional advisers such as accountants, auditors, insurers, lawyers or other professional advisers.
GOVERNMENT AUTHORITIES AND REGULATORS
We may disclose information where required by law or where reasonably necessary to comply with a legal or regulatory obligation.
BUSINESS TRANSFERS
If our business is sold, transferred, reorganised or merged, personal data may be transferred as part of that transaction, subject to applicable data protection requirements.
- INTERNATIONAL TRANSFERS
Some of our technology and service providers may process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection under applicable data protection law.
Where required, we will use an appropriate legal transfer mechanism and appropriate safeguards.
- COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that help websites function and can provide information about how a website is used.
We may use:
Essential cookies required for the website to function
Preference or functionality cookies
Analytics cookies
Marketing or advertising cookies, where applicable
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can also control cookies through your browser settings and, where available, our website cookie preferences.
Please note that disabling certain cookies may affect how the website operates.
- ARTIFICIAL INTELLIGENCE
We may use carefully selected technology, including artificial intelligence tools, to assist with certain business activities such as administration, drafting communications, analysing information or improving our services.
Where personal data is processed using AI-enabled tools, we will take reasonable steps to ensure that such processing complies with applicable data protection requirements and appropriate security measures.
AI tools are used to support our business activities and do not replace appropriate human oversight where decisions may significantly affect an individual.
- DATA SECURITY
We take reasonable and appropriate technical and organisational measures to protect personal data against:
Accidental loss
Unauthorised access
Unauthorised disclosure
Unauthorised alteration
Unlawful processing
Destruction
Access to personal information is limited to people and organisations that have a genuine business need to access it.
Where appropriate, our employees, contractors, trainers and service providers are subject to confidentiality obligations.
No method of transmitting or storing information online can be guaranteed to be completely secure. However, we take reasonable steps to protect the information we hold.
If we become aware of a personal data breach, we will take appropriate action and notify the Information Commissioner’s Office and/or affected individuals where legally required.
- HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, tax, contractual or reporting requirements.
Different types of information may therefore be retained for different periods.
For example, information relating to financial transactions may need to be retained for longer than an ordinary website enquiry.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
- YOUR DATA PROTECTION RIGHTS
Subject to applicable legal exemptions, you may have the right to:
Request access to the personal data we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal data
Ask us to restrict how we process your personal data
Object to certain types of processing
Withdraw consent where we rely on consent
Request portability of certain personal data
Object to direct marketing
You can exercise these rights by contacting us using the details below.
Privacy contact: maria@thebritishschoolofexcellence.com
We may need to request information from you to verify your identity before dealing with a request. This is a security measure designed to prevent personal information being disclosed to someone who is not entitled to receive it.
We will normally respond to a valid request within one month. In some circumstances, this period may be extended where permitted by law, particularly where a request is complex or multiple requests have been made.
You will generally not have to pay a fee to exercise your data protection rights. However, applicable law allows organisations to charge a reasonable fee or refuse a request in certain circumstances, such as where a request is manifestly unfounded or excessive.
- THIRD-PARTY WEBSITES
Our website may contain links to websites operated by third parties.
These websites have their own privacy policies and terms, and we are not responsible for how third parties collect or use personal information once you leave our website.
We recommend that you read the privacy policy of any third-party website you visit.
- COMPLAINTS
If you have concerns about how we have handled your personal data, please contact us first so that we have an opportunity to investigate and resolve your concern.
Privacy contact: maria@thebritishschoolofexcellence.com
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office.
The Information Commissioner’s Office website is:
You can find information about making a complaint directly through the Information Commissioner’s Office.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal data.
The latest version will always be published on this website.
Last updated: 14 August 2026
- CONTACT US
If you have any questions about this Privacy Policy, your personal data or how we process information, please contact:
The British School of Excellence
A trading name of Meridian Executive Performance Group Ltd
Company number: 17250060
Registered office:
167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Privacy contact: Maria Vang Nielsen
Privacy email:
maria@thebritishschoolofexcellence.com
Website:
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service. It also explains Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy was created with the help of the Privacy Policy Generator:
https://www.privacypolicies.com/privacy-policy-generator/
INTERPRETATION AND DEFINITIONS
Interpretation
Words whose initial letters are capitalised have the meanings defined under the following conditions. The definitions have the same meaning whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access Our Service or parts of Our Service.
Company, referred to as “the Company”, “We”, “Us” or “Our” in this Agreement, means TBSE Limited, Milroy House, Sayers Lane, Tenterden, Kent, TN30 6BW.
Cookies are small files placed on Your computer, mobile device or another device by a website. They contain details of Your browsing history on that website, among other uses.
Country refers to the United Kingdom.
Device means any device that can access the Service, such as a computer, mobile telephone or digital tablet.
Personal Data means any information relating to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services relating to the Service or help the Company analyse how the Service is used.
Usage Data refers to data collected automatically, either generated through the use of the Service or from the Service infrastructure itself, such as the duration of a page visit.
Website refers to The British School of Excellence, accessible from:
www.thebritishschoolofexcellence.com
You means the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual accesses or uses the Service, as applicable.
COLLECTING AND USING YOUR PERSONAL DATA
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You.
This information may include, but is not limited to:
Email address
First name and surname
Telephone number
Address, state, province, postcode and city
Usage Data
Usage Data
Usage Data is collected automatically when You use the Service.
Usage Data may include information such as Your Device’s Internet Protocol address, commonly known as an IP address, browser type, browser version, the pages of Our Service that You visit, the date and time of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service through a mobile device, We may collect certain information automatically. This may include the type of mobile device You use, Your mobile device’s unique identification number, its IP address, Your mobile operating system, the type of mobile internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Service or access it through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to monitor activity on Our Service and store certain information.
The tracking technologies We use include beacons, tags and scripts that collect and track information and help Us improve and analyse Our Service.
The technologies We use may include:
Cookies or Browser Cookies
A Cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or notify You when a Cookie is being sent.
If You do not accept Cookies, You may be unable to use some parts of Our Service. Unless You have adjusted Your browser settings to refuse Cookies, Our Service may use them.
Web Beacons
Certain sections of Our Service and Our emails may contain small electronic files known as web beacons. These are also referred to as clear GIFs, pixel tags and single-pixel GIFs.
They allow the Company to perform tasks such as counting users who have visited particular pages or opened an email, recording the popularity of a section and verifying system and server integrity.
Cookies may be Persistent or Session Cookies.
Persistent Cookies remain on Your personal computer or mobile device when You go offline. Session Cookies are deleted when You close Your web browser.
You can learn more about Cookies at:
https://www.privacypolicies.com/blog/privacy-policy-template/#Use_Of_Cookies_Log_Files_And_Tracking
We use Session and Persistent Cookies for the following purposes:
Necessary or Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide services available through the Website and allow You to use some of its features. They help authenticate users and prevent fraudulent use of user accounts.
Without these Cookies, the services You have requested cannot be provided. We use these Cookies only to provide those services.
Cookies Policy or Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify whether users have accepted the use of Cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow Us to remember choices You make when using the Website, such as Your login details or language preference.
These Cookies provide a more personal experience and prevent You from having to enter Your preferences again each time You use the Website.
For more information about the Cookies We use and Your available choices, please visit Our Cookies Policy or the Cookies section of this Privacy Policy.
USE OF YOUR PERSONAL DATA
The Company may use Personal Data for the following purposes:
To provide and maintain Our Service, including monitoring its use.
To manage Your Account and Your registration as a user of the Service. The Personal Data You provide can give You access to different functions of the Service available to registered users.
To perform a contract, including the development, compliance and fulfilment of the purchase contract for products, items or services You have purchased, or another contract with Us through the Service.
To contact You by email, telephone, SMS or another equivalent form of electronic communication. This may include mobile application notifications about updates or informative communications relating to functions, products or contracted services, including security updates when necessary or reasonable.
To provide You with news, special offers and general information about other goods, services and events similar to those You have purchased or enquired about, unless You have opted not to receive this information.
To attend to and manage Your requests to Us.
To evaluate or conduct a business transfer. This could include a merger, divestiture, restructuring, reorganisation, dissolution or another sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation or a similar proceeding. Personal Data held by Us about Service users may form part of the transferred assets.
For other purposes, including data analysis, identifying usage trends, determining the effectiveness of promotional campaigns and evaluating and improving Our Service, products, services, marketing and Your experience.
We may share Your personal information in the following situations:
With Service Providers, to monitor and analyse the use of Our Service and to contact You.
For business transfers, in connection with or during negotiations relating to a merger, sale of Company assets, financing or acquisition of all or part of Our business by another company.
With Affiliates. We may share Your information with Our affiliates, in which case We will require them to comply with this Privacy Policy. Affiliates include Our parent company, subsidiaries, joint venture partners and other companies We control or that are under common control with Us.
With business partners, to offer You certain products, services or promotions.
With other users. When You share personal information or interact with other users in public areas, that information may be viewed by all users and publicly distributed outside the Service.
With Your consent. We may disclose Your personal information for another purpose with Your consent.
RETENTION OF YOUR PERSONAL DATA
The Company will retain Your Personal Data only for as long as necessary for the purposes described in this Privacy Policy.
We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations, resolve disputes and enforce Our legal agreements and policies.
The Company will also retain Usage Data for internal analysis.
Usage Data is generally retained for a shorter period, except when it is used to strengthen security or improve the functions of Our Service, or when We are legally required to retain it for longer.
TRANSFER OF YOUR PERSONAL DATA
Your information, including Personal Data, is processed at the Company’s operating offices and other locations where the parties involved in processing are based.
This means Your information may be transferred to and maintained on computers located outside Your state, province, country or other governmental jurisdiction. Data protection laws in those locations may differ from those in Your jurisdiction.
Your consent to this Privacy Policy, followed by Your submission of this information, represents Your agreement to the transfer.
The Company will take all reasonably necessary steps to ensure Your data is treated securely and in accordance with this Privacy Policy.
No transfer of Your Personal Data will take place to an organisation or country unless adequate controls are in place, including measures protecting Your data and other personal information.
DELETE YOUR PERSONAL DATA
You have the right to delete or request Our assistance in deleting the Personal Data We have collected about You.
Our Service may allow You to delete certain information about You from within the Service.
You may update, amend or delete Your information at any time by signing in to Your Account, if You have one, and visiting the account settings section that allows You to manage Your personal information.
You may also contact Us to request access to, correction of or deletion of any personal information You have provided.
We may need to retain certain information where We have a legal obligation or other lawful basis to do so.
DISCLOSURE OF YOUR PERSONAL DATA
Business Transactions
If the Company becomes involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.
We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data where required by law or in response to a valid request from a public authority, such as a court or government agency.
Other Legal Requirements
The Company may disclose Your Personal Data where it believes in good faith that this action is necessary to:
Comply with a legal obligation.
Protect and defend the rights or property of the Company.
Prevent or investigate possible wrongdoing connected with the Service.
Protect the personal safety of Service users or the public.
Protect against legal liability.
SECURITY OF YOUR PERSONAL DATA
The security of Your Personal Data is important to Us. However, no method of transmission over the internet or electronic storage is completely secure.
Although We aim to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
CHILDREN’S PRIVACY
Our Service is not directed towards anyone under the age of 13.
We do not knowingly collect personally identifiable information from anyone under the age of 13.
If You are a parent or guardian and become aware that Your child has provided Us with Personal Data, please contact Us.
If We become aware that We have collected Personal Data from anyone under the age of 13 without verifying parental consent, We will take steps to remove that information from Our servers.
If We need to rely on consent as the legal basis for processing Your information and Your country requires parental consent, We may require consent from Your parent before collecting and using that information.
LINKS TO OTHER WEBSITES
Our Service may contain links to websites not operated by Us.
If You click a third-party link, You will be directed to that third party’s website. We strongly advise You to review the Privacy Policy of every website You visit.
We have no control over and accept no responsibility for the content, privacy policies or practices of third-party websites or services.
CHANGES TO THIS PRIVACY POLICY
We may update Our Privacy Policy from time to time.
We will notify You of any changes by posting the new Privacy Policy on this page.
Before the change takes effect, We will notify You by email and/or place a prominent notice on Our Service. We will also update the “Last updated” date at the top of this Privacy Policy.
You should review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy take effect when they are posted on this page.
CONTACT US
If You have any questions about this Privacy Policy, You can contact Us:
By email:
hello@thebritishschoolofexcellence.com
Through Our Website:
www.thebritishschoolofexcellence.com
INDEPENDENT CUSTOMER REVIEWS
We believe We are the best at what We do, but You do not need to take Our word for it.
You can read reviews of Our courses on the independent review website Coursecheck:
https://www.coursecheck.com/reviews/provider/117?sort=recent
It is not ready to publish in its current form.
The document covers many useful operational points, but several clauses may conflict with UK consumer law, some company information appears outdated and parts do not reflect the current language and programme structure of The British School of Excellence.
This should receive a final review from a UK commercial solicitor before publication.
Most important corrections
- Update the contracting company
The terms name “TBSE Limited” at Milroy House in Tenterden.
Your current Privacy Policy identifies the business as:
Meridian Executive Performance Group Ltd
Company number: 17250060
Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Trading as The British School of Excellence
The Terms and Conditions must clearly identify the legal entity with which the customer is contracting. Add the company number, registered address, contact email and, if applicable, VAT registration number.
- Replace the 2024 date
The document says it was last updated on 1 January 2024. It now contains later additions and should carry its genuine revision date.
Suggested wording:
Last updated: 14 August 2026
- Remove outdated programme language
Sections 10, 15 and 16 still refer to “Train the Trainer”. You have stopped using this expression.
Replace it with the correct programme names where relevant:
Children’s Etiquette Coach Certification
Youth Etiquette Coach Certification
Signature Programme
International Etiquette Consultant Certification
- Remove Investors in People
Section 12 lists Investors in People among the accreditation marks. This should be removed in line with your current accreditation information.
Take care with the wording around ILM and City & Guilds. Only describe a programme as accredited, approved or recognised where the precise status is documented and current.
- Remove the card administration fee
The clause saying that card payments may incur an administration fee is potentially unlawful for consumer debit and credit card payments. UK rules prohibit surcharges for many common consumer payment methods. This sentence should be removed unless a solicitor confirms that a specific permitted exception applies. UK Government guidance on payment surcharges
Cancellation and refund provisions
- “All bookings are non-refundable” is too absolute
This is one of the most serious issues.
A blanket non-refundable policy may be unfair and unenforceable when dealing with consumers. A business may retain an amount reflecting its genuine losses, but it should not automatically keep every payment regardless of:
The reason for cancellation
How much notice was provided
Whether the place was resold
Whether the business cancelled or materially changed the programme
How much work had already been completed
The Competition and Markets Authority states that terms allowing businesses to keep all prepayments regardless of their actual losses are likely to be unfair. CMA guidance on fair consumer contracts
Create a proportionate cancellation schedule instead. For example:
Cancellation within 14 days of an eligible online booking: statutory rights apply.
Cancellation more than 60 days before the programme: refund less a clearly stated reasonable administration fee.
Cancellation between 30 and 59 days: a defined percentage may be retained.
Cancellation fewer than 30 days before the programme: a higher amount may be retained where this reasonably reflects the loss incurred.
Any retained amount should reflect genuine costs and losses. The final percentages should be settled with your solicitor and based on your actual business model.
- The cooling-off wording needs correction
The terms currently suggest that the right to cancel disappears as soon as a service begins. That is not always correct.
For a service beginning during the 14-day cancellation period, the consumer must expressly request early performance. If they then cancel before the service is fully performed, they may owe a proportionate amount for what has been supplied. The right is generally lost only after the service has been fully performed, following the required request and acknowledgement.
Digital content follows a different rule. Before supplying it during the cancellation period, you generally need:
The consumer’s express consent to immediate supply
Their acknowledgement that they will lose the cancellation right
Confirmation of that agreement on a durable medium, such as email
Merely stating this in the terms may not be sufficient. Use a separate unticked checkbox during checkout. Consumer Contracts Regulations
- Offer a refund when you cancel
Section 5 says that if The British School of Excellence cannot deliver a course, the participant will only receive a transfer. That is too one-sided.
If you cancel a programme, the customer should normally be offered:
A transfer to an appropriate alternative date, or
A full refund of the amount paid for the cancelled service
You may exclude reasonable consequential costs such as independently booked travel where permitted, but you should not force a customer to accept a replacement date.
- Address material changes
You reserve the right to change the content, tutor, venue and schedule, but you do not distinguish a minor adjustment from a substantial change.
Add that where a material change significantly affects the service purchased, the participant may transfer or receive an appropriate refund.
A change of named tutor may be reasonable. Moving an in-person London programme to another country, changing the dates substantially or converting it to online delivery would be material.
Intellectual property concerns
- The intellectual property sections are excessive and repetitive
Sections 11 to 18 and section 26 cover much of the same ground. Their length makes the document feel defensive and makes the important rules harder to understand.
Combine them into three clear sections:
Ownership of materials
Permitted use by ordinary participants
Additional rights and restrictions applying to certified graduates, licensees and partners
- Do not describe every expression as a registered trademark
The wording states that all listed names are “registered trademarks or protected brand assets”. These are not the same thing.
Only describe a name as a registered trademark if you have confirmed:
The registered proprietor
Registration number
Relevant territory
Applicable classes
Current registration status
Some expressions, such as “Netiquette”, may be generic or owned by someone else in particular territories or classes. The trademark list should be checked carefully before publication.
- The restrictions on graduates are too broad
Clauses preventing graduates from creating competing programmes or producing anything “derived” from the training may be difficult to enforce, particularly where they attempt to control general knowledge, skills, teaching methods or ideas.
Copyright can protect original wording, workbooks, slides, videos, designs and other recorded expressions. It does not automatically create ownership of every underlying idea, concept, method or field of knowledge.
Restrict the clause to clear conduct such as:
Copying or closely reproducing protected materials
Sharing confidential trainer resources
Using The British School of Excellence’s branding without permission
Claiming false affiliation or endorsement
Using licensed materials outside the terms of a separate licence
Any genuine non-compete or licensing obligation should sit in a separate graduate, partner or licence agreement. It should not be buried in the general consumer terms.
Other clauses requiring revision
- Dress code enforcement is disproportionately severe
Refusing participation without a refund because someone does not meet a general “smart dress code” is likely to be too harsh.
Make the dress code guidance rather than an automatic forfeiture provision. Include reasonable adjustments for disability, religion, culture, health, pregnancy and other protected circumstances.
Suggested approach:
Participants will be informed in advance of any recommended dress code. We will consider reasonable adjustments and cultural, religious, medical and accessibility requirements. A participant will not normally be refused admission solely because of dress unless there is a legitimate safety, safeguarding or operational reason.
- Photography consent needs a better process
Telling participants to opt out at the start of a session may not provide a sufficiently reliable basis for promotional use, particularly when children are involved.
Use a separate photography and video consent process. Do not make marketing consent a condition of attending unless images are genuinely essential to the service. For children, obtain appropriate parental or guardian consent and follow your safeguarding policy.
- Add mandatory liability exclusions and protections
The liability cap should expressly state that nothing in the terms excludes or limits liability where it cannot lawfully be excluded, including:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Liability that cannot otherwise be excluded by law
A simple statement that total liability never exceeds the course fee may not be enforceable in every situation.
- Improve the force majeure clause
Explain what happens to the customer’s booking if an event continues for a prolonged period.
The clause should include:
Prompt notification
Reasonable attempts to rearrange delivery
Online delivery where appropriate and agreed
The customer’s right to terminate and receive an appropriate refund if the service cannot be delivered within a reasonable time
- Moderate the chargeback wording
Customers should be encouraged to contact you first, but the terms should not imply that they are prohibited from exercising legitimate rights through their bank or card provider.
Only seek recovery of costs where these are lawful, reasonable, evidenced and caused by a genuinely improper claim.
- Reconsider exclusive jurisdiction
The England and Wales clause may be suitable for business customers, but it may not remove mandatory rights available to consumers living in other jurisdictions.
Use separate wording for consumers and business clients, subject to legal advice.
Important information currently missing
Add provisions covering:
The customer service and complaints process
A clear contact email and postal address for notices
When the contract legally comes into existence
What happens if a booking is declined
Instalment plans and missed payments
VAT and other applicable taxes
Currency conversion and international bank charges
Promotional offers, discounts and discount codes
Minimum attendance requirements
Assessment, resubmission and certification conditions
The fact that attendance alone may not guarantee certification
Replacement certificates and any applicable fee
Technology requirements for online programmes
Internet failure and participant-side technical problems
Rules for live-session recordings
Accessibility and reasonable adjustments
Health, dietary and allergy information
Programmes involving children and safeguarding
Parent or guardian responsibility
Learner age requirements
Complaints about assessment decisions
Links to the Privacy Policy, Cookie Policy and safeguarding policies
Separate consumer and business terms
The document currently tries to cover consumers, corporate clients, private clients, certified graduates and international partners under one set of rules.
These groups have different legal and commercial relationships. A clearer structure would be:
General Terms and Conditions
Consumer Booking and Cancellation Terms
Corporate and Private Training Terms
Digital Content and Online Learning Terms
Certification and Assessment Policy
Graduate Licence or Partner Agreement
Intellectual Property and Brand Use Policy
Photography and Recording Policy
Complaints and Appeals Policy
This would make the website terms easier to read and give stronger protection where specialist contractual obligations are genuinely needed.
Website acceptance wording
The opening statement should be slightly more precise:
By submitting your registration, you confirm that you have read and agree to these Terms and Conditions.
At checkout, provide a direct link to the terms and use an unticked acceptance box. Keep a dated record of the version accepted.
Use separate unticked boxes for:
Agreement to the Terms and Conditions
Express request for a service to begin during the cancellation period, where applicable
Consent to immediate digital content and acknowledgement of the loss of cancellation rights
Optional marketing consent
Photography or video consent, where relevant
Overall assessment
The document contains a strong operational foundation, but it currently favours The British School of Excellence too heavily in several places. That does not necessarily provide stronger protection. Unfair or inaccurate clauses may be unenforceable and can weaken the credibility of the entire agreement.
The immediate priorities are to correct the company details, remove obsolete programme and accreditation references, delete the card fee, rewrite the refund and cancellation provisions, offer refunds when you cancel, and substantially simplify the intellectual property sections.
Below is a revised draft designed to align with current UK consumer law and the services offered by The British School of Excellence. It should still receive a final review from a UK commercial solicitor before publication, particularly the cancellation charges, trademark provisions and international sales terms.
TERMS AND CONDITIONS
The British School of Excellence
Last updated: 14 August 2026
IMPORTANT INFORMATION
Please read these Terms and Conditions before making a booking.
By submitting a booking or registration, you confirm that you have read and agree to these Terms and Conditions.
Nothing in these Terms and Conditions affects any rights you have under applicable consumer law.
- ABOUT US
The British School of Excellence is a trading name of Meridian Executive Performance Group Ltd.
Legal name: Meridian Executive Performance Group Ltd
Company number: 17250060
Registered office: 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Website: https://thebritishschoolofexcellence.com/
Email: hello@thebritishschoolofexcellence.com
In these Terms and Conditions, “The British School of Excellence”, “we”, “us” and “our” refer to Meridian Executive Performance Group Ltd, trading as The British School of Excellence.
“You” and “your” refer to the person or organisation making the booking. Where a booking is made for another participant, you are responsible for ensuring that the participant receives and complies with these Terms and Conditions.
- SCOPE OF THESE TERMS
These Terms and Conditions apply to courses, programmes, workshops, events, private coaching, corporate training, digital products and related services supplied by The British School of Excellence.
Additional terms may apply to a particular programme, certification, assessment, licence or partnership arrangement. We will provide these before you enter into the relevant agreement.
If additional written terms conflict with these general Terms and Conditions, the additional terms will apply to the extent of that conflict.
- CONSUMERS AND BUSINESS CLIENTS
Some provisions differ depending on whether you are booking as a consumer or for business purposes.
You are a consumer if you are acting mainly for purposes outside your trade, business, craft or profession.
You are a business client if you are booking wholly or mainly for purposes connected with a business, profession or organisation.
Mandatory consumer rights apply to consumer bookings and cannot be excluded by these Terms and Conditions.
- PROGRAMME INFORMATION
We will provide the principal details of each programme before booking. These may include:
The programme title and description
The method and location of delivery
The programme dates and scheduled times
The language of delivery
The course fee and applicable taxes
What is included in the fee
Any entry requirements
Assessment and certification requirements
Technical requirements for online participation
Any material cancellation or transfer conditions
You are responsible for checking that the programme is suitable for your requirements before booking.
Descriptions, learning outcomes and programme information are provided in good faith. Minor adjustments may be made where reasonably necessary to keep the content accurate, current and appropriate for the participants.
- LANGUAGE OF DELIVERY
Unless stated otherwise, scheduled group programmes are delivered in English.
Participants must have a sufficient working knowledge of English to understand the programme and participate safely and effectively.
Private or corporate training may be delivered with translation or interpretation where agreed in advance. Translation and interpretation services are not included in the standard course fee unless expressly stated.
Any additional cost will be confirmed and agreed before the service is booked.
- MAKING A BOOKING
A booking request constitutes an offer to purchase the relevant service.
A contract is formed when:
We accept the booking in writing
We receive any payment required to confirm the booking
We issue a booking confirmation
We reserve the right to decline a booking before confirmation. If we decline a booking after receiving payment, we will return the amount paid without unreasonable delay.
You must ensure that the information provided during booking is accurate and complete. Please notify us promptly if any information changes.
- PRICES AND VAT
The price payable is the price confirmed during the booking process or in our written proposal or invoice.
Prices displayed to consumers will include VAT where VAT is applicable, unless the price is clearly identified as being exclusive of VAT in circumstances where this is legally permitted.
Business quotations may state prices exclusive of VAT. Where VAT applies, it will be added at the prevailing rate.
Before confirming a booking, we will explain any compulsory additional charges that are known to us.
If you pay in a currency other than British Pounds Sterling, your bank or payment provider may apply currency conversion charges. These charges are outside our control and are your responsibility.
- PAYMENT
Payment may be made using the methods offered during checkout or stated on the invoice.
These may include:
Bank transfer
Debit or credit card
An authorised payment service such as Stripe or Takepayments
We do not charge consumer debit or credit card surcharges where these are prohibited by law.
Group Programmes
Unless an instalment plan has been agreed, full payment is normally required to secure a place on a scheduled group programme.
Private and Corporate Training
Unless otherwise agreed in writing, a booking payment equal to 50 per cent of the total fee is required to reserve the agreed date.
The balance is normally due no later than four weeks before delivery begins.
Where a booking is made within four weeks of the delivery date, full payment may be required when the booking is confirmed.
The booking confirmation or proposal will explain whether the initial payment is refundable and how the cancellation provisions apply.
Invoices
Invoices must be paid by the due date shown on the invoice.
A general reference to payment within a stated period does not override a specific due date shown on an invoice or agreed in writing.
- INSTALMENT PLANS
Where we agree to an instalment plan, you remain responsible for the full amount due under the agreed payment schedule, subject to your cancellation rights and our obligation to reduce avoidable losses.
If an instalment is overdue, we will contact you and allow a reasonable opportunity to resolve the missed payment.
We may suspend access to future sessions, digital platforms, assessments or materials while an undisputed payment remains overdue. We will give reasonable notice before suspending access where practicable.
We will not withhold services or certification in relation to an amount that is subject to a genuine and unresolved dispute without considering the circumstances fairly.
- CONSUMER CANCELLATION RIGHTS
This section applies to consumers who enter into a contract online, by telephone or away from our business premises.
Your Right to Cancel
You will normally have the right to cancel your contract within 14 days without giving a reason.
The cancellation period begins on the day after the contract is formed.
To exercise this right, you must send us a clear statement confirming your decision to cancel. You may use the cancellation form at the end of these Terms and Conditions, although you are not required to use it.
You can send your cancellation to:
hello@thebritishschoolofexcellence.com
Services Beginning During the Cancellation Period
If you want a service to begin during the 14-day cancellation period, we will ask you to make an express request.
If you cancel after the service has begun but before it has been fully performed, we may charge a proportionate amount for the service supplied before we received your cancellation.
Your right to cancel a service will normally end once the service has been fully performed, provided that:
You expressly requested performance during the cancellation period
You acknowledged that you would lose your cancellation right once the service had been fully performed
Digital Content
If digital content is supplied during the 14-day cancellation period, we will ask you to:
Give express consent to immediate supply
Acknowledge that your right to cancel will be lost once supply begins
We will confirm this agreement on a durable medium, such as email.
If the required consent and acknowledgement have not been obtained, your statutory rights will continue to apply.
Refunds Following Statutory Cancellation
Where you validly exercise a statutory right to cancel, we will issue any refund due without unreasonable delay and no later than 14 days after we receive notice of cancellation.
We will normally use the original payment method unless otherwise agreed.
- CANCELLATIONS OUTSIDE THE STATUTORY CANCELLATION PERIOD
The following provisions apply after any statutory cancellation period has expired.
Scheduled Group Programmes
If you cancel a scheduled group programme, we may retain or deduct an amount reflecting the reasonable losses and costs caused by the cancellation.
When calculating any deduction, we will consider:
How much notice you provided
Work already completed for your booking
Materials or services already supplied
Non-recoverable costs already incurred
Whether the place can reasonably be resold
The steps we can take to reduce our loss
We will not retain more than our reasonable loss arising from the cancellation.
If we resell your place or otherwise reduce our loss, we will take this into account when calculating any refund.
Private and Corporate Training
Cancellation provisions for private and corporate training may be set out in the relevant proposal or booking confirmation.
Any cancellation payment must be proportionate to the reasonable costs and losses caused by the cancellation. We will take reasonable steps to reduce avoidable losses.
If no separate cancellation schedule has been agreed, we will assess the reasonable costs and losses resulting from the cancellation and refund the remaining balance.
Non-refundable Costs
Where we incur a specific non-refundable third-party cost for your booking, such as a venue, catering, travel or interpretation charge, we may deduct that cost from any refund if:
The cost was reasonably incurred
We informed you about it where practicable
The cost cannot reasonably be recovered
Transfer Option
Instead of cancelling, you may ask to transfer your booking to another available date for the same programme.
Transfer requests should normally be submitted in writing at least seven days before the programme begins.
One transfer may be permitted without an administration charge, subject to availability and any reasonable non-recoverable costs.
A transferred booking should normally be used within 12 months of the original programme date.
We will consider illness, bereavement, emergencies and other exceptional circumstances reasonably and may offer additional flexibility at our discretion.
Failure to Attend
If you do not attend and have not cancelled or transferred your booking, we may treat the booking as cancelled.
Any amount retained must remain proportionate to our reasonable losses and costs. We will consider whether the place was resold and whether any costs were avoided.
- CANCELLATION OR POSTPONEMENT BY US
We may cancel or postpone a programme where reasonably necessary, including because of:
Insufficient enrolment
Tutor illness or emergency
Venue unavailability
Technical failure
Safety or safeguarding concerns
Events beyond our reasonable control
If we cancel a programme and cannot provide the contracted service, you may choose between:
A transfer to a suitable alternative date
A credit towards another programme, if you agree
A refund of the amount paid for the service we cannot provide
We will not require you to accept a transfer or credit instead of a refund.
If we postpone a programme, we will offer an appropriate alternative date. If the new date is not reasonably suitable, you may request a refund for the part of the service that has not been supplied.
We recommend that participants purchase flexible or refundable travel and accommodation. Unless required by law, we are not responsible for independently booked travel, accommodation, visas or other consequential expenses.
Nothing in this section excludes liability for losses that cannot lawfully be excluded.
- CHANGES TO PROGRAMMES
We may make reasonable changes to course content, schedules, tutors, venues or delivery arrangements where necessary.
Minor changes may include:
Updating examples or learning materials
Changing the order of sessions
Substituting a suitably qualified tutor
Making a small adjustment to session times
We will notify you as soon as reasonably possible of any significant change.
If a material change substantially affects the service you agreed to purchase, we will offer an appropriate remedy. Depending on the circumstances, this may include:
Accepting the revised arrangement
Transferring to another suitable date
Receiving a proportionate refund
Cancelling and receiving a refund for the affected service
We will not replace an in-person programme with online delivery without your agreement where this would materially change the service purchased.
- TUTOR ALLOCATION
We will make reasonable efforts to provide a named tutor where one has been advertised or agreed.
A named tutor may occasionally become unavailable because of illness, emergency, travel disruption or another unforeseen circumstance.
In that situation, we may appoint a suitably qualified alternative tutor.
If the identity of the named tutor was an essential and expressly agreed part of your booking, we will discuss the available options with you.
- ONLINE PROGRAMMES AND TECHNICAL REQUIREMENTS
You are responsible for having:
A suitable computer, tablet or other compatible device
A stable internet connection
A working camera and microphone where participation requires them
Current software needed to access the programme
A quiet and suitable learning environment
We will provide reasonable information about the platform and technical requirements before delivery.
If a technical problem caused by our systems prevents delivery, we will make reasonable efforts to restore access or provide an alternative session, recording or remedy.
If a technical problem arises from your equipment, internet connection or local environment, we will provide reasonable assistance where practicable but cannot guarantee replacement teaching.
Where a substantial part of a live session is missed because of circumstances outside your reasonable control, we may consider a transfer or another reasonable solution.
- DIGITAL CONTENT AND LEARNING MATERIALS
Digital materials are supplied to the registered participant for their personal educational use.
Unless stated otherwise, online and e-learning programmes include digital rather than printed:
Course materials
Workbooks
Reference materials
Certificates
Printed materials, physical training packs and postage are not included unless expressly stated.
We will take reasonable care to ensure that digital content is:
As described
Of satisfactory quality
Fit for any particular purpose made known to us and accepted by us
Nothing in these Terms and Conditions limits your statutory rights concerning faulty or misdescribed digital content.
- ACCESS TO DIGITAL PLATFORMS
Access periods will be stated in the programme information, booking confirmation or learning platform.
Login details are personal to the registered participant and must not be shared.
You must not:
Provide another person with access using your account
Attempt to bypass security restrictions
Download content where downloading is not authorised
Copy, distribute or publish protected materials
Use the platform unlawfully or disrupt its operation
We may suspend access where we reasonably believe there has been a serious or repeated breach.
Where practicable, we will explain the concern and provide a reasonable opportunity to respond before permanently terminating access.
Suspension or termination will not affect any rights or remedies available under consumer law.
- COURSE MATERIALS AND INTELLECTUAL PROPERTY
Unless otherwise stated, intellectual property rights in our original course materials remain owned by Meridian Executive Performance Group Ltd or the relevant rights holder.
This may include:
Workbooks
Slides
Videos and recordings
Written course content
Original exercises and assessment materials
Graphics and designs
Digital resources
Trainer manuals
Participants receive a limited, personal, non-exclusive and non-transferable licence to use the materials for their own learning.
Unless expressly authorised in writing, participants must not:
Copy or reproduce substantial parts of the materials
Upload materials to a public or shared platform
Share materials with people who are not registered participants
Sell, license or commercially distribute the materials
Remove copyright or ownership notices
Record or reproduce live teaching sessions
Claim authorship or ownership of our materials
Use our materials to provide certification under our name
Nothing in these Terms and Conditions prevents a participant from using general knowledge and skills they have lawfully learned.
Additional rights to teach from, adapt or commercially use our materials require a separate written licence or partnership agreement.
- CERTIFICATION AND ASSESSMENT
Where a programme leads to assessment or certification, the applicable requirements will be provided before or during the programme.
Certification may depend on:
Attendance
Participation
Completion of assignments or assessments
Meeting the required standard
Payment of all properly due and undisputed fees
Compliance with programme requirements
Attendance alone does not guarantee certification unless expressly stated.
Assessment decisions will be made reasonably and in accordance with the relevant assessment criteria.
Where applicable, participants will receive information about:
Submission deadlines
Permitted resubmissions
Feedback
Appeals
Certification timescales
Replacement certificates
Any applicable fee will be explained before an optional additional service is ordered.
A certificate confirms completion of the programme stated on it. It does not by itself create employment, guarantee business success or grant a licence to use our branding, accreditation marks or protected materials.
- ACCREDITATION AND THIRD-PARTY MARKS
Some programmes may be accredited, approved, endorsed or recognised by an external organisation.
The precise status applicable to a programme will be stated in the current programme description.
Participants must not use or reproduce an accreditation body’s name, logo or mark unless the relevant organisation and The British School of Excellence have provided the necessary written permission.
Third-party names, marks and logos remain the property of their respective owners.
Completion of a programme does not automatically authorise a participant to:
Display an accreditation logo
Claim direct accreditation by an external body
Represent themselves as an employee, agent or official representative of The British School of Excellence
Claim that their own business or programme is accredited by virtue of their personal certificate
- BRAND NAMES AND TRADEMARKS
Names, logos and brand assets belonging to Meridian Executive Performance Group Ltd may not be used without written permission except where the law permits.
Participants and graduates must not use our branding in a way that:
Creates a false impression of affiliation
Suggests endorsement that has not been granted
Misrepresents their certification status
Causes a likelihood of confusion with The British School of Excellence
Uses a registered trademark outside the permission granted by its owner
Any permission to use a programme name, logo, certification mark or branded teaching system must be recorded in a separate written licence or partnership agreement.
Nothing in this section claims exclusive rights over generic language, general etiquette knowledge or material that is not legally protected.
- GRADUATES, LICENSEES AND PARTNERS
Completing a certification programme does not automatically grant the right to reproduce or commercially deliver our curriculum or materials.
A graduate may develop and deliver their own original services, subject to applicable law and these Terms and Conditions.
A separate written agreement is required if a graduate wishes to:
Use our trainer materials
Deliver a licensed programme
Use a protected programme name
Use our logos or certification marks
Issue certificates bearing our name
Represent themselves as an authorised partner or licensee
Any territorial rights, licence fees, quality standards, renewal terms or commercial restrictions will be set out in that separate agreement.
- RECORDING BY PARTICIPANTS
Participants must not make audio recordings, video recordings, screenshots or photographs of teaching sessions without prior permission.
We may permit limited recording as a reasonable adjustment where appropriate. Any approved recording must be used only for the purpose agreed and must not be shared or published.
Participants must respect the privacy, confidentiality and intellectual property rights of other participants, tutors and guests.
- PHOTOGRAPHY AND RECORDING BY US
We may photograph or record courses, events and training sessions for teaching, quality assurance, documentation or marketing.
Where marketing use requires consent, we will request it separately. Marketing consent is optional and may be withdrawn at any time.
Withdrawing consent will not affect processing that lawfully took place before withdrawal.
We will take particular care with photographs and recordings of children and young people. Where required, we will obtain appropriate consent from a parent or legal guardian.
We will provide reasonable arrangements for participants who do not wish to appear in promotional photographs or recordings.
Photography and recording are also governed by our Privacy Policy.
- CHILDREN AND YOUNG PEOPLE
Where a programme involves a child or young person, the parent or legal guardian must provide accurate information reasonably required for:
Registration
Emergency contact
Health and safety
Accessibility
Safeguarding
Appropriate programme placement
The parent or guardian must tell us about any relevant medical, behavioural, accessibility or safeguarding matter that we reasonably need to know to deliver the programme safely.
We will process this information in accordance with our Privacy Policy and applicable data protection law.
Parents, guardians and participants must follow the safeguarding and collection arrangements communicated for the programme.
We reserve the right to take reasonable and proportionate action where necessary to protect a child, another participant or a member of staff.
- ACCESSIBILITY AND REASONABLE ADJUSTMENTS
We aim to provide an inclusive learning environment.
Please inform us as early as possible if you require a reasonable adjustment because of a disability, health condition or other relevant need.
We will discuss the request with you and make reasonable adjustments where required by law and reasonably practicable.
A request for an adjustment will be handled respectfully and, where appropriate, confidentially.
- DIETARY REQUIREMENTS AND ALLERGIES
For programmes involving food or drink, you must inform us of relevant allergies or dietary requirements within the timeframe stated in the joining instructions.
We will take reasonable steps to communicate this information to the relevant venue or supplier.
We cannot guarantee an entirely allergen-free environment, particularly where food is prepared by an independent venue or caterer. We will not exclude responsibility where loss is caused by our negligence or where liability cannot lawfully be excluded.
- TIMINGS AND PUNCTUALITY
Participants should arrive or join at the time stated in the joining instructions.
If you expect to be late, please notify us as soon as possible.
A late participant may be admitted where this can be done without disrupting the session or creating a safety, security or safeguarding concern.
The session will normally finish at its scheduled time. We are not required to extend a session because a participant arrived late.
For a private appointment, if you do not attend within 40 minutes of the scheduled start time and have not contacted us, the tutor may leave or end the online session.
Any charge retained must remain proportionate to the service reserved and the reasonable loss incurred.
- DRESS GUIDANCE
Programme information may include recommended dress guidance appropriate to the subject or venue.
We will consider cultural, religious, medical, disability-related and other reasonable requirements.
A participant will not normally be refused admission solely because of dress unless there is a legitimate safety, safeguarding, venue or operational reason.
If a particular item of clothing or footwear is essential for safety or participation, we will make this clear in advance.
- PARTICIPANT CONDUCT
Participants must behave respectfully and must not:
Harass, threaten or discriminate against another person
Act violently or create a safety risk
Disrupt teaching repeatedly
Record or share confidential information without permission
Misuse programme platforms or materials
Attend while seriously impaired by alcohol or illegal drugs
We will normally provide a warning and reasonable opportunity to correct minor misconduct.
We may remove a participant immediately where this is reasonably necessary to protect safety, safeguarding, welfare or the learning environment.
If a participant is removed for serious misconduct, any refund will be assessed fairly, taking account of services already supplied and losses reasonably caused by the breach.
- DAMAGE TO PROPERTY
You may be responsible for reasonable repair or replacement costs where you deliberately or negligently damage a venue, equipment or property.
We will provide reasonable evidence of the damage and the amount claimed.
You will not be responsible for ordinary wear and tear, pre-existing damage or damage that you did not cause.
- OVERSEAS TRAINING
For training delivered outside the United Kingdom, the responsibilities of each party will be stated in the proposal or booking agreement.
Where agreed, the client may be responsible for providing:
An appropriate invitation letter
Accurate visa-supporting information
Local permits or permissions
A suitable and safe venue
Locally required equipment
Agreed travel and accommodation arrangements
We do not guarantee that a visa or entry permission will be issued.
If required documents are not provided in time, we will discuss reasonable options, which may include postponement. Any charges must reflect the costs and losses reasonably incurred.
- FORCE MAJEURE
Neither party will be responsible for a delay or failure caused by an event beyond its reasonable control.
Such events may include:
Natural disasters
Serious illness or public health emergencies
Government restrictions
War, terrorism or civil disturbance
Transport or infrastructure disruption
Industrial disputes not involving our own workforce
Widespread internet or utility failure
Closure of a venue by a competent authority
The affected party must notify the other as soon as reasonably practicable and take reasonable steps to reduce the disruption.
We may offer an alternative date, venue or delivery method where appropriate.
If the service cannot be delivered within a reasonable period, you may end the affected contract and receive a refund for the part not supplied, less any amount that may lawfully and fairly be retained for services already provided.
- LIMITATION OF LIABILITY
Nothing in these Terms and Conditions excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Any liability that cannot lawfully be excluded or limited
If you are a consumer, we are responsible for foreseeable loss and damage caused by our failure to comply with the contract or our failure to use reasonable care and skill.
We are not responsible for loss that was not foreseeable when the contract was formed.
We are not responsible for business losses suffered by a consumer, including loss of profit, revenue, business opportunity or anticipated savings.
For business clients, any separate proposal or corporate agreement may contain additional proportionate limitations of liability.
We do not guarantee a particular commercial, professional, personal or educational outcome unless that outcome has been expressly agreed in writing.
- COMPLAINTS
If you are dissatisfied with a programme or service, please contact us promptly so that we can investigate.
Email:
hello@thebritishschoolofexcellence.com
Postal address:
The British School of Excellence
Meridian Executive Performance Group Ltd
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Please include:
Your name
The relevant programme or service
The date of delivery
A clear description of the concern
The outcome you are seeking
We will acknowledge the complaint and aim to provide a substantive response within a reasonable period.
Where a separate assessment appeal or safeguarding procedure applies, we will explain how to use it.
- CHARGEBACKS AND PAYMENT DISPUTES
If you have a payment concern, we encourage you to contact us first so that we can attempt to resolve it promptly.
Nothing in these Terms and Conditions prevents you from exercising a legitimate right through your bank, card provider or payment service.
We may challenge a chargeback that we reasonably believe is incorrect and provide relevant booking and delivery evidence to the payment provider.
Any attempt to recover costs must be lawful, reasonable and proportionate.
- DATA PROTECTION
We process personal data in accordance with our Privacy Policy and applicable data protection law.
Our Privacy Policy explains:
What information we collect
Why we use it
Who we may share it with
How long we retain it
Your data protection rights
How to contact us
Privacy Policy:
https://thebritishschoolofexcellence.com/privacy-policy/
Marketing consent is separate from acceptance of these Terms and Conditions. You may withdraw from marketing communications without affecting essential communications about a service you have purchased.
- THIRD-PARTY SERVICES
Some parts of our services may be provided with the assistance of independent venues, payment providers, learning platforms, video-conferencing services or other suppliers.
Where a third party has its own terms, we will bring relevant terms to your attention where reasonably practicable.
We remain responsible for our obligations under the contract and do not exclude responsibility where the law does not permit us to do so.
- PROMOTIONS AND DISCOUNT CODES
Promotions and discount codes are subject to any conditions stated at the time they are offered.
Unless expressly stated:
A discount cannot be exchanged for cash
A discount cannot be applied retrospectively
Only one discount may be used per booking
A discount may be restricted to a particular programme or booking period
Promotional conditions do not affect statutory consumer rights.
- TRANSFER OF THE CONTRACT
You may not transfer your contractual rights to another person without our written agreement, except where the law gives you that right.
We may transfer our rights and obligations to another organisation as part of a genuine sale, restructuring or transfer of our business.
If a transfer could materially reduce the protections available to a consumer, we will notify the affected customer and provide any remedy required by law.
- SEVERABILITY
If a court or competent authority finds part of these Terms and Conditions unlawful or unenforceable, the remaining provisions will continue to apply.
The affected provision will be treated as modified only to the minimum extent necessary to make it lawful and enforceable, where the law permits.
- DELAY IN ENFORCEMENT
If either party delays enforcing a contractual right, that does not automatically mean the right has been waived.
A waiver is effective only in relation to the specific circumstances in which it is given.
- ENTIRE AGREEMENT
These Terms and Conditions, the booking confirmation and any additional written terms provided before the booking form the agreement between us.
Nothing in this section excludes responsibility for fraud or fraudulent misrepresentation.
For consumer bookings, information we provide about the service may form part of the contract where the law says that it does.
- CHANGES TO THESE TERMS
The Terms and Conditions that apply to your booking are normally those accepted when the contract was formed.
We may update these Terms and Conditions for future bookings.
We will not make a material retrospective change to an existing consumer contract without a valid reason and without providing any notice or remedy required by law.
- GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by the law of England and Wales.
If you are a consumer living elsewhere, you may also benefit from mandatory protections available under the law of your country of residence. Nothing in these Terms and Conditions removes those protections.
Consumers may bring proceedings in any court that has jurisdiction under applicable law.
For business clients, unless otherwise agreed in writing, the courts of England and Wales will have exclusive jurisdiction.
- CONTACT US
The British School of Excellence is a trading name of Meridian Executive Performance Group Ltd.
Company number: 17250060
Registered office:
167–169 Great Portland Street
5th Floor
London
England
W1W 5PF
Email:
hello@thebritishschoolofexcellence.com
Website:
https://thebritishschoolofexcellence.com/
SCHEDULE 1
MODEL CANCELLATION FORM
Complete and return this form only if you wish to cancel a contract during an applicable statutory cancellation period.
To:
The British School of Excellence
Meridian Executive Performance Group Ltd
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Email:
hello@thebritishschoolofexcellence.com
I hereby give notice that I cancel my contract for the following service or digital content:
Programme or service:
Order or invoice number:
Date ordered:
Participant’s name:
Customer’s name:
Customer’s address:
Customer’s email address:
Customer’s signature, if submitted on paper:
Date:
SCHEDULE 2
RECOMMENDED CHECKOUT DECLARATIONS
Acceptance of Terms and Conditions
I confirm that I have read and agree to the Terms and Conditions.
Early Start of Services
Use only where a consumer asks for a service to begin during the 14-day cancellation period:
I expressly request that The British School of Excellence begins providing the service during the 14-day cancellation period. I understand that if I cancel after delivery has begun, I may need to pay a proportionate amount for the service already supplied. I understand that I will lose the right to cancel once the service has been fully performed.