Language
The British School of Excellence works on a global scale. The courses however are given in English. Private sessions can be translated into most languages including Chinese, Russian, French, Arabic and Japanese. Translation costs will be at the client’s expense. Participants in the scheduled ‘group’ sessions should have a good working knowledge of English.
Private Courses
For all private courses provided by The British School of Excellence in the UK, a 15% deposit is required with the application form and then full payment is required 4 weeks before the commencement date of the course. If a booking is made closer to the date of the commencement of the course, full payment is required upon registration.
Please be advised that unless otherwise stated, all private courses are carried out at a date of mutual convenience between The British School of Excellence and the client. Once a date and venue have been arranged, and payment has been received, clients will receive an email with final confirmation and detailed arrangements for the day. A course will not go ahead until full payment has been received.
If a course is delivered at a venue of the client’s choice, the tutor’s travel costs will be added to the fee.
Cancellation fees (refund policy)
The British School of Excellence will retain: one month in advance: 40% of the full fee, up to 3 working days before the engagement: 80% of the full fee and 48 hours prior: 100% of the fee.
Group Courses
When we receive your booking form and payment in full, a place on the scheduled group course will be reserved for you. A week before the course final confirmation and detailed arrangements for the day will be sent to all participants.
Postponement to a later date may be considered on a case-by-case basis and at the discretion of The British School of Excellence. An administration charge may be applied.
All bookings including any early booking discounted rate quoted, are subject to the same terms and conditions and payment must be received within 14 working days of the date of invoice for the discounted rate to be honoured. Failure to pay within 14 days will result in the full course price being charged.
Course Cancellation
In the unlikely event that a course does not meet the minimum number of attendees, The British School of Excellence reserves the right to cancel the course. A full refund will be offered to fully enrolled students within seven working days. The British School of Excellence cannot be held responsible for any expenses incurred by students due to a postponement or cancellation of a course.
Methods Of Payment
Unless otherwise stated, all prices quoted exclude VAT.
Payment is made directly into The British School of Excellence’s client account. Alternatively, payment can be made with a debit or credit card. Credit cards accepted are: Visa, MasterCard, and American Express. We use payment applications such as Stripe and Takepayments from which your credit card or bank account will be debited. Please note credit and debit card payments incur an administration fee.
All payments received must be in British Pounds Sterling.
In the case of payments by direct bank transfer, your name must be used as a reference along with your invoice reference number.
Damages & Breakages
Any costs incurred through damage or breakage to any venues, properties, belongings or equipment owned or sourced by The British School of Excellence or their affiliated companies will be covered by the responsible party.
Timings & Punctuality
We ask that all students arrive at the time specified on the course joining instructions unless agreed otherwise. If students fail to show up after 40 minutes without telephoning, texting or emailing to alert the tutor or office as to their lateness, the tutor will leave the training venue.
If a student or group of students arrive late, the scheduled session will finish at the original stated time. In the unlikely event that the tutor is delayed, he/she will keep the students informed about the expected arrival time and alternative arrangements will be made if deemed necessary by both parties.
Dress Code
Dress code is smart. The student accepts that failure to comply with the dress code could possibly result in training not taking place. No refund will be offered.
Named Tutors
Whilst we will do our utmost to allocate named tutors for private tuition, this cannot always be guaranteed due to the international nature of our work and retained clients. All our tutors are experts in their field. Should a named tutor be unable to attend a booking due to sickness or a personal emergency, we will do our best to provide a substitute tutor and ask that clients be understanding. Only if The British School of Excellence cannot provide a suitable tutor will a refund of any amount be valid.
Audio & Visual Recording
Video or audio recording of any class, seminar or workshop given by The British School of Excellence and associated tutors is prohibited unless otherwise agreed in writing. If permission has been granted, it is understood that the footage and or audio is used for personal use only and will not be used for commercial gain or appear on any media or social media.
Occasionally, The British School of Excellence will film or photograph a tutorial for internal or external marketing purposes. Students or clients who do not wish to be captured must alert The British School of Excellence at the start of the session. The British School of Excellence will inform students in writing of any planned filming or photography by a 3rd party.
Student Course Notes
The reproduction or distribution of any notes or course materials is strictly prohibited. The downloading and printing of notes is for the sole use of the paying student only.
Sharing of Purchased Courses, Materials and Files Reselling or electronically distributing of items or files purchased from The British School of Excellence is strictly prohibited.
Posting The British School of Excellence courses, files or download links on websites, on social media, inside forums, in virtual classrooms, on personal or organisation storage sites (Google Drive, Dropbox, etc.), inside chats, inside Facebook groups, and the like is strictly prohibited.
Use of The British School of Excellence Course Materials and Branding
• All courses and material, purchased from The British School of Excellence are for personal or company use only. For each purchase, only one user is allowed access to the content and course. You may not purchase a product or course to share with another user.
• To use The British School of Excellence materials in your professional practice (coaching, therapy, classes and the like) you must purchase a professional license and or partnership from the organisation
• All copyrights are retained by The British School of Excellence with all rights reserved.
• It is illegal to reproduce or distribute copyrighted material without the permission of the copyright owner.
• Sharing of Free Material, Printables and Articles
• Reselling of The British School of Excellence material, printables, articles, is strictly prohibited.
• Posting The British School of Excellence files or download links on websites, on social media, inside forums, in virtual classrooms, on personal or organization storage sites (Google Drive, Dropbox, etc.), inside chats, inside Facebook groups, and the like is strictly prohibited.
• Forwarding our newsletter, articles and offers to your friends, colleagues, family, etc. is permitted.
• You may not use The British School of Excellence files, course material or printables (free or purchased) in your professional practice with clients (coaching, therapy, classes and the like) without purchasing a partnership or a professional license. For more information about partnerships or professional licenses, please contact [email protected].
• It is illegal to reproduce or distribute copyrighted material without the permission of the copyright owner. Please email [email protected] to request a specific use for our material.
Partnership or Professional License
• For more information about partnerships and or professional licenses, please contact [email protected].
Unforeseen Occurrences
The British School of Excellence reserves the right to postpone any training due to industrial action, ill health or any other unforeseen occurrence. The British School of Excellence will make every possible effort to inform the client in time.
Force Majeure
The British School of Excellence will use its best endeavours to carry out the Agreement as agreed but will not be liable for any losses incurred (whether direct or consequential) suffered by the Client, in the event of The British School of Excellence being unable to complete work in whole or in part due to matters beyond its reasonable control, which expression shall include (but shall not be limited to) acts of God including tempest, fire, earthquakes, or natural disaster; government sanction, embargo, import or export regulation or order; illness, failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services; labour disputes, including strikes, lockouts, boycotts or other industrial action; war, civil war, sabotage or act of terrorism.
Miscellaneous
When a tutor is booked for an overseas visit the visa, invitation letter and any other relevant travel documentation is to be provided by the client well in advance of the expected departure date. Failure to provide the necessary documentation within a sufficient timeframe may result in the tutor being unable to travel. No refund will be given but if possible the booked dates will be rescheduled. The British School of Excellence reserves the right to change or replace any modules on any of the listed courses; where possible students will be notified of these changes.
These terms and conditions and our relationship are governed by and interpreted in accordance with English law. A claim may only be brought against us if it can be brought into English law without reference to the law of any other country.
